Passenger information about the coronavirus

On this page, we provide passenger information about the corona virus outbreak.
The following topics can be found on this page:

Measures taken at Rotterdam The Hague Airport

Information concerning your flight

How will you be kept informed?

Frequently Asked Questions

 

 

 

Measures to be taken into account

Update 12-06-2020

 

Are you soon to be traveling by plane from Rotterdam The Hague Airport? Then prepare well. Things are different to what you may be used to.  A number of new rules apply at the airport and on the plane. In this way, together with the airlines, we want to prevent the corona virus from spreading among our passengers and employees. Before you go, read everything you need to know about these new rules. You can find this information in your travel documents, on your airline’s website, here and on: www.netherlandsworldwide.nl

 

We have some basic rules governing everything at and around our airport. These are:

•Keep 1.5 metres distance

•Wash your hands frequently

•Cough and sneeze into your elbow

•Use clean paper tissues

•Stay at home if you are not feeling well

•Wear non-medical face masks (from 13 years of age), bring enough with you for your trip

•Make sure you have a current health declaration with you (download the form at the bottom of this page)

 

Face masks and health declaration
We ask everyone from 13 years of age to wear a face mask. If you do not have a face mask with you, you will not be allowed to enter the airport and you will be required to obtain a non-medical face mask for yourself.

A face mask should be replaced by a clean one after a maximum of 4 hours so ensure that you take sufficient masks for your trip with you.

During passport control we ask you to briefly take off the mask.

You may be rquested to show a health declaration. Fill this in, print it and take it with your travel documents. Without this health declaration, you cannot access the terminal and the aircraft.

 

We have made a video in order to show how flying currently is at our airport. View the video of safe and healthy flying on RTHA in English

 

 

Download here relevant documents with new measures for safe and healthy flying.

Poster with guidelines for safe and healthy flying at Rotterdam The Hague Airport (in the English language)

Download here the health declaration form (only available in the English language).

Rotterdam The Hague Airport protocol on corona measures.

Information about your flight

Update: 12-06-2020

Commercial air traffic in Europe is getting started again step-by-step. Many flights are still cancelled, but more destinations are being added all the time. Check the website of your airline for current flight information.

 

Your airline has the latest information concerning (changed or cancelled) flights to and from the Netherlands to or from our airport. You will receive a personal message from your airline concerning any changes.

 

Please note: Current flight information – on account of cancellations due to the coronavirus – is not available at the airport information desk. Check the website of your airline for current flight information. At this time, it can be extra busy at our information desk in our airport terminal. Please accept our apologies if you have to wait a little longer.

How will you be kept informed?

Transavia updates can be found via the link: https://www.transavia.com/en-NL/update-coronavirus/

Is your flight not leaving within 72 hours? Please contact your airline or the travel company on another day.

You can find the most up-to-date information about the coronavirus on the RIVM website.

If you want to know more about travelling during this corona time in Europe, please check this link on the Netherlands Worldwide.

Frequently asked questions

  • Is Rotterdam The Hague Airport remaining open?

    The airport is remaining open 24/7, but with a highly slimmed-down operation. Scheduled (commercial) flights operated by our airlines will no longer be operated until further notice. Air traffic at Rotterdam The Hague Airport (RTHA) will decrease further in the near future. RTHA focuses on the basic activities that are appropriate for this crisis situation. As an airport with a vital function in the Netherlands, RTHA remains operational for repatriation, service air traffic (such as the police and trauma helicopter), diverted aircraft and business air traffic.

  • My flight has been cancelled on account of the corona virus. What should I do now?

    Keep an eye on your airline’s website for up-to-date information. They have the most up-to-date information. The airport has no additional information to share with you and unfortunately we cannot help you with specific questions about your flight.

  • What can I do to prevent the spread of the coronavirus?

    The most important measures you can take to prevent the spread of the coronavirus are very simple. These measures apply to all viruses that can cause flu and colds, so it is always important to follow them. They are:

    Wash your hands regularly. You can read here when and how to do this correctly.

    Cough and sneeze into the inside of your elbow;

    Use paper tissues and throw them away immediately after use;

    Touch your nose, mouth and face as little as possible.

  • Do I have to be quarantined if I have landed at Rotterdam The Hague Airport?

    Measures are currently in force throughout the Netherlands to combat the spread of the coronavirus. If you don’t have a cold, you don’t have to quarantine from the government. RIVM does advise people to keep an appropriate distance from each other (1.5 meters) and to avoid large groups of more than 100 people. If you feel as if you are catching a cold, stay at home and limit your social contacts. More information can be found on the RIVM website.

  • Do the security guards at RTHA wear gloves? How is the “body check” working?

    Security guards regularly perform body checks on passengers in our Central Security Filter (CSF). Here we comply with international standards and rules, and as regards the body check, government rules are complied with as much as possible to contain the corona virus.

  • Have check-in desk staff taken precautions to avoid contact with travellers?

    Passengers are advised to keep their distance from check-in desk staff. The check-in staff wear gloves and are provided with hygiene gel. When checking and handing over a passport or ID card, the advice is not to have physical contact with the passenger.

  • My flight has been cancelled, so I want to cancel my parking reservation. How can I cancel my parking reservation?

    In “Manage my reservation” you can change or cancel your reservation yourself. You need your reservation number for this. The cancellation fee of € 5 will not be charged at this time.

    Due to the large number of cancellations, it is currently taking longer than usual to get the amount you have paid for parking refunded to your account. We do everything we can to refund the amount to your account as soon as possible. We apologize for the inconvenience and thank you for your understanding.

  • Will I be checked for corona virus upon arrival at RTHA?

    No, we do not check every traveller for corona. However, we are certainly alert to travellers with a fever and respiratory complaints, especially when that person has been in a region where many people are infected with the corona virus in the past fourteen days.

    We are in close contact with RIVM and the GGD about this and follow their advice. Together with them, we keep a close eye on developments.

  • Do I have to wear a face mask at RTHA?

    Yes, it is obligatory to wear a non-medical face mask if you are staying in our terminal and are in close contact with fellow passengers.

  • Can I still pick people up from RTHA?

    Yes, that is allowed. However, those dropping off and picking up should wait outside, preferably in the car park to avoid too many people waiting in the airport forecourt.

  • What measures do the airlines take on board the aircraft?

    Airlines also take measures to make flying as safe and responsible as possible. Transavia provides more clarity on their website about the measures they take: https://www.transavia.com/en-NL/safe-and-healthy-flying/

    Transavia also provides clarity about the use of a face mask on board the aircraft: https://www.transavia.com/en-NL/faq/face-masks/

     

  • Can I take hand gel in my hand luggage?

    Yes, that is allowed. You may take up to 100 ml hand gel with you.

  • Is the restaurant in the temporary departure hall open?

    The restaurant in the temporary departure hall will be open again from Thursday 18 June. You can briefly take off your non-medical mask in order to eat. Keep your mask in a sealed bag.

  • Is the tax-free shop open?

    The tax-free shop will be open again from Thursday 18 June.

  • Are luggage trolleys available?

    The luggage trolleys are not available until further notice.

  • Can I pay by cash at the Information Shop?

    No, you can only pay by card (by use of pin machine) at the Information Shop.

  • Is Rotterdam The Hague Airport remaining open?

    The airport is remaining open 24/7, but with a highly slimmed-down operation. Scheduled (commercial) flights operated by our airlines will no longer be operated until further notice. Air traffic at Rotterdam The Hague Airport (RTHA) will decrease further in the near future. RTHA focuses on the basic activities that are appropriate for this crisis situation. As an airport with a vital function in the Netherlands, RTHA remains operational for repatriation, service air traffic (such as the police and trauma helicopter), diverted aircraft and business air traffic.

  • My flight has been cancelled on account of the corona virus. What should I do now?

    Keep an eye on your airline’s website for up-to-date information. They have the most up-to-date information. The airport has no additional information to share with you and unfortunately we cannot help you with specific questions about your flight.

  • What can I do to prevent the spread of the coronavirus?

    The most important measures you can take to prevent the spread of the coronavirus are very simple. These measures apply to all viruses that can cause flu and colds, so it is always important to follow them. They are:

    Wash your hands regularly. You can read here when and how to do this correctly.

    Cough and sneeze into the inside of your elbow;

    Use paper tissues and throw them away immediately after use;

    Touch your nose, mouth and face as little as possible.

  • Do I have to be quarantined if I have landed at Rotterdam The Hague Airport?

    Measures are currently in force throughout the Netherlands to combat the spread of the coronavirus. If you don’t have a cold, you don’t have to quarantine from the government. RIVM does advise people to keep an appropriate distance from each other (1.5 meters) and to avoid large groups of more than 100 people. If you feel as if you are catching a cold, stay at home and limit your social contacts. More information can be found on the RIVM website.

  • Do the security guards at RTHA wear gloves? How is the “body check” working?

    Security guards regularly perform body checks on passengers in our Central Security Filter (CSF). Here we comply with international standards and rules, and as regards the body check, government rules are complied with as much as possible to contain the corona virus.

  • Have check-in desk staff taken precautions to avoid contact with travellers?

    Passengers are advised to keep their distance from check-in desk staff. The check-in staff wear gloves and are provided with hygiene gel. When checking and handing over a passport or ID card, the advice is not to have physical contact with the passenger.

  • My flight has been cancelled, so I want to cancel my parking reservation. How can I cancel my parking reservation?

    In “Manage my reservation” you can change or cancel your reservation yourself. You need your reservation number for this. The cancellation fee of € 5 will not be charged at this time.

    Due to the large number of cancellations, it is currently taking longer than usual to get the amount you have paid for parking refunded to your account. We do everything we can to refund the amount to your account as soon as possible. We apologize for the inconvenience and thank you for your understanding.

  • Will I be checked for corona virus upon arrival at RTHA?

    No, we do not check every traveller for corona. However, we are certainly alert to travellers with a fever and respiratory complaints, especially when that person has been in a region where many people are infected with the corona virus in the past fourteen days.

    We are in close contact with RIVM and the GGD about this and follow their advice. Together with them, we keep a close eye on developments.

  • Do I have to wear a face mask at RTHA?

    Yes, it is obligatory to wear a non-medical face mask if you are staying in our terminal and are in close contact with fellow passengers.

  • Can I still pick people up from RTHA?

    Yes, that is allowed. However, those dropping off and picking up should wait outside, preferably in the car park to avoid too many people waiting in the airport forecourt.

  • What measures do the airlines take on board the aircraft?

    Airlines also take measures to make flying as safe and responsible as possible. Transavia provides more clarity on their website about the measures they take: https://www.transavia.com/en-NL/safe-and-healthy-flying/

    Transavia also provides clarity about the use of a face mask on board the aircraft: https://www.transavia.com/en-NL/faq/face-masks/

     

  • Can I take hand gel in my hand luggage?

    Yes, that is allowed. You may take up to 100 ml hand gel with you.

  • Is the restaurant in the temporary departure hall open?

    The restaurant in the temporary departure hall will be open again from Thursday 18 June. You can briefly take off your non-medical mask in order to eat. Keep your mask in a sealed bag.

  • Is the tax-free shop open?

    The tax-free shop will be open again from Thursday 18 June.

  • Are luggage trolleys available?

    The luggage trolleys are not available until further notice.

  • Can I pay by cash at the Information Shop?

    No, you can only pay by card (by use of pin machine) at the Information Shop.

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