Passenger information about the coronavirus

On this page, we provide passenger information about the corona virus outbreak.
The following topics can be found on this page:

Measures taken at Rotterdam The Hague Airport

Information concerning your flight

How will you be kept informed?

Frequently Asked Questions

 

 

 

Measures to be taken into account

Update 12-06-2020

 

Are you soon to be traveling by plane from Rotterdam The Hague Airport? Then prepare well. Things are different to what you may be used to.  A number of new rules apply at the airport and on the plane. In this way, together with the airlines, we want to prevent the corona virus from spreading among our passengers and employees. Before you go, read everything you need to know about these new rules. You can find this information in your travel documents, on your airline’s website, here and on: www.netherlandsworldwide.nl

 

We have some basic rules governing everything at and around our airport. These are:

•Keep 1.5 metres distance

•Wash your hands frequently

•Cough and sneeze into your elbow

•Use clean paper tissues

•Stay at home if you are not feeling well

•Wear non-medical face masks (from 13 years of age), bring enough with you for your trip

•Make sure you have a current health declaration with you (download the form at the bottom of this page)

 

Face masks and health declaration
We ask everyone from 13 years of age to wear a face mask. If you do not have a face mask with you, you will not be allowed to enter the airport and you will be required to obtain a non-medical face mask for yourself.

A face mask should be replaced by a clean one after a maximum of 4 hours so ensure that you take sufficient masks for your trip with you.

During passport control we ask you to briefly take off the mask.

You may be rquested to show a health declaration. Fill this in, print it and take it with your travel documents. Without this health declaration, you cannot access the terminal and the aircraft.

 

We have made a video in order to show how flying currently is at our airport. View the video of safe and healthy flying on RTHA in English

 

 

Download here relevant documents with new measures for safe and healthy flying.

Poster with guidelines for safe and healthy flying at Rotterdam The Hague Airport (in the English language)

Download here the health declaration form (only available in the English language).

Rotterdam The Hague Airport protocol on corona measures.

Information about your flight

Update: 12-06-2020

Commercial air traffic in Europe is getting started again step-by-step. Many flights are still cancelled, but more destinations are being added all the time. Check the website of your airline for current flight information.

 

Your airline has the latest information concerning (changed or cancelled) flights to and from the Netherlands to or from our airport. You will receive a personal message from your airline concerning any changes.

 

Please note: Current flight information – on account of cancellations due to the coronavirus – is not available at the airport information desk. Check the website of your airline for current flight information. At this time, it can be extra busy at our information desk in our airport terminal. Please accept our apologies if you have to wait a little longer.

How will you be kept informed?

Transavia updates can be found via the link: https://www.transavia.com/en-NL/update-coronavirus/

Is your flight not leaving within 72 hours? Please contact your airline or the travel company on another day.

You can find the most up-to-date information about the coronavirus on the RIVM website.

If you want to know more about travelling during this corona time in Europe, please check this link on the Netherlands Worldwide.

Frequently asked questions

  • My flight has been cancelled on account of the corona virus. What should I do now?

    Keep an eye on your airline’s website for up-to-date information. They have the most up-to-date information. The airport has no additional information to share with you and unfortunately we cannot help you with specific questions about your flight.

  • What can I do to prevent the spread of the coronavirus?

    The most important measures you can take to prevent the spread of the coronavirus are very simple. These measures apply to all viruses that can cause flu and colds, so it is always important to follow them. They are:

    Wash your hands regularly. You can read here when and how to do this correctly.

    Cough and sneeze into the inside of your elbow.

    Use paper tissues and throw them away immediately after use.

    Touch your nose, mouth and face as little as possible.

    Keep a distance of 1,5 meter.

    Wear a non-medical mask (from the age of 13), bring enough for your trip.

    Make sure to bring a recent health declaration with you.

     

  • Do I have to be quarantined when I arrive at RTHA?

    You have come to the Netherlands from a region where there is a high rate of coronavirus infection. Immediately after reaching your destination in the Netherlands, you have to selfquarantine. This means you cannot leave your home or the place where you are staying for 10 days. You should limit your contacts with any family members staying at the same location, and avoid all physical contact with other people. You may not end self-quarantine until 10 days have passed and you have had no symptoms for 24 hours. Exempted from self-quarantine are flight crew, medical personnel, seafarers and diplomats. We also ask you to practise good hygiene and social distancing, like everyone else in the Netherlands. Wash your hands often, sneeze into your elbow, use paper tissues and discard them after use. Even after your self-quarantine has ended, stay at home as much as possible. If you go outdoors or go shopping, maintain a distance of 1.5 metres from others. Stay home if you have any symptoms.

  • Do the security guards at RTHA wear gloves? How is the “body check” working?

    Security guards regularly perform body checks on passengers in our Central Security Filter (CSF). Here we comply with international standards and rules, and as regards the body check, government rules are complied with as much as possible to contain the corona virus.

  • Did check-in desk staff take precautions to avoid contact with travellers?

    Passengers are advised to keep their distance from check-in desk staff. The check-in staff wear gloves and are provided with hygiene gel. When checking and handing over a passport or ID card, the advice is not to have physical contact with the passenger.

  • My flight has been cancelled, so I want to cancel my parking reservation. How can I cancel my parking reservation?

    In “Manage my reservation” you can change or cancel your reservation yourself. You need your reservation number for this.

  • Will I be checked for corona virus upon arrival at RTHA?

    No, we do not check every traveller for corona. However, we are certainly alert to travellers with a fever and respiratory complaints. Especially when that person has been in a region whith a lot of infected people in the past fourteen days.

    We are in close contact with RIVM and the GGD about this and we are following their advice. Together we keep a close eye on developments.

  • Do I have to wear a face mask at RTHA?

    Yes, it is obligatory (from the age of 13) to wear a non-medical face mask if you are staying in our terminal and are in close contact with fellow passengers.

  • Can I still pick people up from RTHA?

    Yes, that is allowed. However, those dropping off and picking up should wait outside, preferably in the car park to avoid too many people waiting in the airport forecourt.

  • What measures do the airlines take on board the aircraft?

    Airlines also take measures to make flying as safe and responsible as possible. Transavia provides more clarity on their website about the measures they take: https://www.transavia.com/en-NL/safe-and-healthy-flying/

    Transavia also provides clarity about the use of a face mask on board the aircraft: https://www.transavia.com/en-NL/faq/face-masks/

     

  • Can I take hand gel in my hand luggage?

    Yes, that is allowed. You may take up to 100 ml hand gel with you.

  • Is the restaurant in the temporary departure hall open?

    Yes, the restaurant in the temporary departure hall is open. You can briefly take off your non-medical mask in order to eat. Keep your mask in a sealed bag.

  • Is the tax-free shop open?

    Yes, the tax-free shop is open.

  • Are luggage trolleys available?

    The luggage trolleys are not available until further notice.

  • Can I pay by cash at the Information Shop?

    No, you can only pay by card (by use of pin machine) at the Information Shop.

  • Can I find a testing street at RTHA?

    There is no testing street at the airport. At this moment the Safety Region is looking into the possibilities.

  • How do I keep 1.5 metres distance at RTHA?

    At RTHA, the health and safety of our passengers is paramount. For this reason, we keep a distance of 1.5 metres from each other. At the airport you will see markings and posters, and you will regularly hear announcements about keeping the 1.5 metre distance. Our colleagues are ready to assist passengers with this. In addition to distancing, you can regularly disinfect your hands using the disinfecting hand gel provided at the airport.
    However, keeping the 1.5 metre distance is not always possible. In some places and on busier days, we find from experience that keeping distance is difficult to achieve. Partly for this reason, the wearing of face masks in the airport building is mandatory.

  • I suffer from hay fever. How do I prove that I do not have Corona?

    You are responsible for your own health. We assume that you have completed the health declaration honestly, are healthy and therefore allowed to travel.

     

  • My flight has been cancelled on account of the corona virus. What should I do now?

    Keep an eye on your airline’s website for up-to-date information. They have the most up-to-date information. The airport has no additional information to share with you and unfortunately we cannot help you with specific questions about your flight.

  • What can I do to prevent the spread of the coronavirus?

    The most important measures you can take to prevent the spread of the coronavirus are very simple. These measures apply to all viruses that can cause flu and colds, so it is always important to follow them. They are:

    Wash your hands regularly. You can read here when and how to do this correctly.

    Cough and sneeze into the inside of your elbow.

    Use paper tissues and throw them away immediately after use.

    Touch your nose, mouth and face as little as possible.

    Keep a distance of 1,5 meter.

    Wear a non-medical mask (from the age of 13), bring enough for your trip.

    Make sure to bring a recent health declaration with you.

     

  • Do I have to be quarantined when I arrive at RTHA?

    You have come to the Netherlands from a region where there is a high rate of coronavirus infection. Immediately after reaching your destination in the Netherlands, you have to selfquarantine. This means you cannot leave your home or the place where you are staying for 10 days. You should limit your contacts with any family members staying at the same location, and avoid all physical contact with other people. You may not end self-quarantine until 10 days have passed and you have had no symptoms for 24 hours. Exempted from self-quarantine are flight crew, medical personnel, seafarers and diplomats. We also ask you to practise good hygiene and social distancing, like everyone else in the Netherlands. Wash your hands often, sneeze into your elbow, use paper tissues and discard them after use. Even after your self-quarantine has ended, stay at home as much as possible. If you go outdoors or go shopping, maintain a distance of 1.5 metres from others. Stay home if you have any symptoms.

  • Do the security guards at RTHA wear gloves? How is the “body check” working?

    Security guards regularly perform body checks on passengers in our Central Security Filter (CSF). Here we comply with international standards and rules, and as regards the body check, government rules are complied with as much as possible to contain the corona virus.

  • Did check-in desk staff take precautions to avoid contact with travellers?

    Passengers are advised to keep their distance from check-in desk staff. The check-in staff wear gloves and are provided with hygiene gel. When checking and handing over a passport or ID card, the advice is not to have physical contact with the passenger.

  • My flight has been cancelled, so I want to cancel my parking reservation. How can I cancel my parking reservation?

    In “Manage my reservation” you can change or cancel your reservation yourself. You need your reservation number for this.

  • Will I be checked for corona virus upon arrival at RTHA?

    No, we do not check every traveller for corona. However, we are certainly alert to travellers with a fever and respiratory complaints. Especially when that person has been in a region whith a lot of infected people in the past fourteen days.

    We are in close contact with RIVM and the GGD about this and we are following their advice. Together we keep a close eye on developments.

  • Do I have to wear a face mask at RTHA?

    Yes, it is obligatory (from the age of 13) to wear a non-medical face mask if you are staying in our terminal and are in close contact with fellow passengers.

  • Can I still pick people up from RTHA?

    Yes, that is allowed. However, those dropping off and picking up should wait outside, preferably in the car park to avoid too many people waiting in the airport forecourt.

  • What measures do the airlines take on board the aircraft?

    Airlines also take measures to make flying as safe and responsible as possible. Transavia provides more clarity on their website about the measures they take: https://www.transavia.com/en-NL/safe-and-healthy-flying/

    Transavia also provides clarity about the use of a face mask on board the aircraft: https://www.transavia.com/en-NL/faq/face-masks/

     

  • Can I take hand gel in my hand luggage?

    Yes, that is allowed. You may take up to 100 ml hand gel with you.

  • Is the restaurant in the temporary departure hall open?

    Yes, the restaurant in the temporary departure hall is open. You can briefly take off your non-medical mask in order to eat. Keep your mask in a sealed bag.

  • Is the tax-free shop open?

    Yes, the tax-free shop is open.

  • Are luggage trolleys available?

    The luggage trolleys are not available until further notice.

  • Can I pay by cash at the Information Shop?

    No, you can only pay by card (by use of pin machine) at the Information Shop.

  • Can I find a testing street at RTHA?

    There is no testing street at the airport. At this moment the Safety Region is looking into the possibilities.

  • How do I keep 1.5 metres distance at RTHA?

    At RTHA, the health and safety of our passengers is paramount. For this reason, we keep a distance of 1.5 metres from each other. At the airport you will see markings and posters, and you will regularly hear announcements about keeping the 1.5 metre distance. Our colleagues are ready to assist passengers with this. In addition to distancing, you can regularly disinfect your hands using the disinfecting hand gel provided at the airport.
    However, keeping the 1.5 metre distance is not always possible. In some places and on busier days, we find from experience that keeping distance is difficult to achieve. Partly for this reason, the wearing of face masks in the airport building is mandatory.

  • I suffer from hay fever. How do I prove that I do not have Corona?

    You are responsible for your own health. We assume that you have completed the health declaration honestly, are healthy and therefore allowed to travel.

     

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