Frequently asked questions
You can safely enter a little earlier or park longer if, for example, your flight is delayed or your return date has changed. Please note that this may affect the parking rate and that you will have to pay extra upon return.
After the finalisation of your reservation, you will receive a confirmation per e-mail. On the confirmation, the booking period and the reservation number are listed. You should take along the confirmation when entering and exiting. If you have not received a reservation confirmation, then we advise you to check in the ‘Unwanted e-mail’ or ‘Spam’ folder in your e-mail programme. If you are unable to locate any confirmation there, then you can request a new confirmation e-mail on our website. For this, go to ‘Manage my reservation’ and select ‘Send my confirmation’.
Yes, you can make multiple reservations, even during the same period. You must then, however, select a different entry method per reservation for the parking lot.
It is possible up to 3 hours before arriving at the airport to reserve a parking space. Is reserving a parking space online not possible? Then you can go to one of our official parking areas and get a ticket. In this case, you pay the drive-up rate. This is possible at all parking areas: P1, P2, P3 and P4. We recommend parking area P4.
Parking at P5 can only be done with a reservation made at least 3 hours in advance.
How do I enter the parking lot?
Access with your credit card:
At the entry barrier, insert your credit card in the parking pillar. The barrier will open automatically when you remove the card. Note: you must not withdraw a parking ticket!
Access with number plate recognition:
When you drive up the entry barrier, the system will recognise your number plate. A parking ticket will come out of the machine, linked to your number plate. Remove the parking ticket from the machine, after which the entry barrier will open.
Access with a reservation code:
At the entry barrier, type in your reservation code on the parking access pillar. Then remove the parking ticket from the machine, after which the entry barrier will open.
How do I leave the parking lot again?
Exiting with a credit card:
When you leave, you insert your credit card in the parking access pillar at the exit barrier. The exit barrier will open automatically when you remove your credit card.
Exiting with number plate recognition or reservation code:
When you leave, you insert your parking ticket in the parking access pillar at the exit barrier. The exit barrier will open automatically when you remove your parking ticket.
What should I do if I am leaving later than reserved?
Reservation with a credit card: When you leave the parking lot, you insert your credit card in the parking access pillar next to the exit barrier. The extra parking fees will automatically be charged.
Reservation with number plate recognition or reservation code: Before you leave, first go with your parking ticket to the payment machine. There, you can pay the outstanding amount with cash, pin card or credit card.