Frequently asked questions

We receive many questions every day from travellers, visitors and neighbours. Therefore, we have collected frequently asked questions and our answers below for your convenience. Is your question not included? Please contact us. We will respond to your question as quickly as possible. At Rotterdam The Hague Airport, you can also go directly to our information desk in the central hall.

  • How do I get to the Rotterdam Central train station?

    When you walk outdoors from the central hall, go immediately to your left. After 50 metres, you will find the bus stops. RET bus line 33 travels to Rotterdam Central Station  and to Metro Station Meijersplein. From Meijersplein station, you can get to Rotterdam Central Station via RandstadRail in 7 minutes, and to The Hague Central Station in 27 minutes.

  • What time does the bus leave?

    For current schedules and the travel planner, see the website of RET

  • Where are the taxis?

    You will find the taxi stand directly in front of the exit from the airport terminal building.

  • How do I get to Rotterdam The Hague Airport by car?

    Rotterdam The Hague Airport is next to the A13 motorway and is indicated with signs on the Rotterdam Ring. Click here for the route planner to the airport from your departure address. Check well before you come to the airport whether there are any road works on your route.

  • How do I get to Rotterdam The Hague Airport by public transport?

    Rotterdam The Hague Airport is easily accessible by public transport. From Rotterdam Central Station or The Hague Central Station you can travel easily and quickly with metro line E to Rotterdam The Hague Airport. The bus stops right next to the departure hall. The airport is also directly accessible from Delft Central Station with bus line 37. Bus line 37 runs directly from The Hague Leyenburg via Delft Central Station to the airport. Read more about the accessibility of the airport by public transport here.

  • How do I get to the Rotterdam Central train station?

    When you walk outdoors from the central hall, go immediately to your left. After 50 metres, you will find the bus stops. RET bus line 33 travels to Rotterdam Central Station  and to Metro Station Meijersplein. From Meijersplein station, you can get to Rotterdam Central Station via RandstadRail in 7 minutes, and to The Hague Central Station in 27 minutes.

  • What time does the bus leave?

    For current schedules and the travel planner, see the website of RET

  • Where are the taxis?

    You will find the taxi stand directly in front of the exit from the airport terminal building.

  • How do I get to Rotterdam The Hague Airport by car?

    Rotterdam The Hague Airport is next to the A13 motorway and is indicated with signs on the Rotterdam Ring. Click here for the route planner to the airport from your departure address. Check well before you come to the airport whether there are any road works on your route.

  • How do I get to Rotterdam The Hague Airport by public transport?

    Rotterdam The Hague Airport is easily accessible by public transport. From Rotterdam Central Station or The Hague Central Station you can travel easily and quickly with metro line E to Rotterdam The Hague Airport. The bus stops right next to the departure hall. The airport is also directly accessible from Delft Central Station with bus line 37. Bus line 37 runs directly from The Hague Leyenburg via Delft Central Station to the airport. Read more about the accessibility of the airport by public transport here.

  • Where are the toilets?

    There are multiple toilet facilities in the airport terminal building, both in the central hall and in the departures and arrivals hall. All toilets can be used without charge and are clearly indicated with signage. There are also special wheelchair toilets available.

  • What are the opening times of the restaurants, bars and shops?

    The opening times of the various restaurants, bars and shops, before and after the security checkpoint, differ.

    Click here for the opening times before the security checkpoint.

    Click here for the opening times after the security checkpoint.

  • Where can I use a cash machine or exchange currency?

    In the central hall, you will find an automated cash machine between the AKO shop and the office of GWK Travelex. You can collect or exchange foreign currency at the office of GWK Travelex in the central hall of Rotterdam The Hague Airport.

  • Where can I view the airplanes?

    On the freely accessible panoramic terrace of the restaurant De Horizon, you can see all the airplanes from up close and wave to arriving and departing passengers.

  • Is there a prayer space available?

    No, there is currently not any prayer space in the airport.

  • Where can I tend to my baby’s needs?

    You can change your baby in a special room behind the lift in the central hall, and after the security checkpoint, in a special room next to the Airportshop. In this space, there is also a microwave available for warming a bottle.

  • • May I take along baby food in the airplane?

    It is always permitted to take along the baby food that may be needed for the duration of the journey in your hand luggage.

  • Where can I reclaim damaged baggage?

    You can reclaim damaged baggage from Aviapartner, desk 1 in the central hall, directly next to the security checkpoint.

  • • How many kilos of baggage may I take along

    The permissible amount, dimensions and the total weight of your (hand) luggage differs by airline company. Always check, in order to avoid problems at the airport, the baggage regulations in advance for the airline company with which you are flying. For more information, see the baggage regulations per airline.

  • May I take along my bicycle in the aircraft?

    For the conditions and costs for the transport of your bicycle, we advise you to contact your airline company.

  • Where do I report for lost baggage?

    Your baggage will be handled with the greatest possible care. If upon arrival at Rotterdam The Hague Airport, it nevertheless appears that your baggage has not travelled with you, then report directly to the baggage services desk in the arrivals hall. For questions about your (lost) baggage, you can contact Aviapartner, telephone +31 (0)10 4463444.

  • What may I take along in my (hand) luggage?

    A number of strict rules apply to your (hand) luggage, for the safety of you and everyone else. This will be checked at the airport. You can find more information about this on the Baggagepage.

  • When can I check in for my flight?

    The check-in desks for all flights are located in the central hall, and are opened two hours before the departure of a flight. Each airline company utilises its own times and procedures for checking in. Always check well in advance for the check-in times of the airline with which you are flying. If you report to the check-in desk too late, then you will no longer be accepted for the flight.

  • Have you already checked in online?

    If you have already checked in online with your airline company, then you can, when you are only traveling with hand luggage, go directly to the security checkpoint with your printed boarding pass. If you have checked baggage with you, then you can quickly and easily check in at the Scan&Fly desk. Note: Scan&Fly can currently only be used when you are flying with transavia.com or ArkeFly.

  • Do I always need a boarding pass?

    Yes, you must always have a valid and personal boarding pass with you when you go through the security checkpoint. The boarding pass will be printed out for you at the check-in desk, or take along the self-printed pass if you have checked in online.

  • How do I know that there has been a flight change?

    Flight changes will be reported on this website with the arrival and departure times and on teletext page 769. Always check well before departure for any changes for your flight. You are always responsible for being on time for your flight. At the airport, changes will be reported on the screens in the central hall and in the departures hall. In addition, these will be announced.

  • Which gate is my airplane at?

    The gate for your airplane is shown on the screens in the central hall and in the departures hall.

  • What are the opening hours of the airport?

    The central hall of Rotterdam The Hague Airport is open 24 hours per day, seven days per week. The departure and arrival hall, after the security checkpoint, remains open for passengers until the completion of the last flight.

  • Where can I find a baggage trolley?

    On all the parking lots, both at the entrance and in the parking lot itself, there are multiple installations for baggage trolleys. You can make use of a baggage trolley by inserting a 50–cent (euros) coin. When you return the baggage trolley to one of the installations, in the central hall or in a parking lot, then your coin will be returned.

  • Where can I collect my dog?

    Rotterdam The Hague Airport has a ‘dog reception area’ for collecting dogs from abroad. This special, animal-friendly space is located next to the airport terminal on the bus stop side. You can collect your dog there with ease.

  • Where can I buy an OV (public transportation) chip card?

    Do you not have an OV (public transportation) chip card? Then you can buy a disposable OV chip card from the bus driver or from one of the sales and top-up machines at all metro stations. It is also possible to buy an anonymous OV chip card at the AKO store at Rotterdam The Hague Airport.

  • Where can I book a hotel?

    You can book a hotel via the information desk at the exit from the central hall.

  • Where are the airline companies’ service desks?

    The service desks for all airline companies can be found on the left-hand side of the central hall, across from the check-in desks.

  • Where may I smoke?

    At the airport, smoking is permitted exclusively at designated locations. Smoking in the airport terminal building and on the platform is strictly forbidden.

     

    Before the security checkpoint:

    – Outside, next to the entrance to the airport terminal building
    – On the panoramic terrace of the De Horizon restaurant

     

    After the security checkpoint:

    – On the terrace next to the bar upstairs

     

     

     

  • Where do I take or retrieve ‘lost & found’ items?

    When you have lost an item of property or you have found an item, then you can go to the Front Office on the first floor of the airport terminal building. Lost property will be retained here for a maximum of one year. When retrieving your property, valid identification is required. For more information, you can contact the Front Office via telephone number +31 (0)10-4463444.

  • Why are there sometimes night flights?

    It is a common misperception that Rotterdam The Hague Airport does not have any night flights. Rotterdam The Hague Airport is open 24 hours per day and 365 days per year for flight traffic, and has traffic controllers, security and airport fire services available day and night. Between the hours of 23:00 and 07:00, night regulations do apply, so that not all the traffic that may fly during the day is also welcome at night.

     

    Ambulance flights regularly take place for picking up donor organs in Europe. Such flights for the benefit of organ transplantation are naturally very time-bound because organs are only usable for transplant for a very limited time. Transportation by roads is often not an option, given the distances. It also regularly happens that such flights take place to/from Rotterdam The Hague Airport. These flights can thus also be carried out at night.

     

    Further, the night regulations have a number of other exceptions. The most important are:
    – delayed flights until 01:00
    – business flights (by aircraft with fewer than 20 seats)
    – ambulance flights and trauma helicopters
    – military and governmental flights
    – police and Coast Guard flights
    – aircraft with an emergency (1st alternate airport for Schiphol)

     

    The total number of flights between 23:00 and 07:00 varies per year between roughly 500 and 950 flights per year. Most of these take place in the edges of the night, between 23:00-00:00 and 06:00-07:00. Because the trauma helicopter (which is stationed at Rotterdam The Hague Airport) has also been utilised at night since the middle of February last year, this number can be even higher.

  • Where do I find tourism information?

    At the information desk in the central hall, the hosts are happy to provide you with more tourism information about Rotterdam and The Hague, as well as the surrounding area. At the information desk, you will also find various brochures with tourism information.

  • What are the airport charges at Rotterdam The Hague Airport?

    The private limited company Rotterdam Airport, on behalf of the Public Limited Company Schipol (operator of the designated aerodrome “Rotterdam”) considers that the “Airport Charges Regulation”, that has been in force since 1 April 2008, is in need of revision, as regards Article 36, clause 1 of the Civil Aviation Act;

    States: Fees for use by aircraft of the specified aerodrome “Rotterdam The Hague” filed in the “Airport Charges Regulation”. Click here for the landing fees 2019.

  • Where is the payment point for the parking?

    Directly in front of the airport terminal building in parking lot P2, you will find the payment machines. Here, you can pay with cash, a pin card or a credit card. If you used your credit card when entering the parking lot, then you can insert your credit card when leaving the parking lot in the parking pillar next to the exit barrier.

  • What are the parking rates?

    The current parking rates can be found here

  • What is the maximum access height for the parking lots?

    Cars with all heights are able to enter and exit all parking lots at Rotterdam The Hague Airport.

  • What should I do if a parking lot is full?

    If the signage for a parking lot indicates that it is ‘VOL’ (‘FULL’), then you can park your car in one of the other parking lots. There are always sufficient parking spaces available at Rotterdam The Hague Airport.

  • How do I reserve a parking space online?

    Reserving your parking space online in advance for one of the parking lots at Rotterdam The Hague Airport is very simple:

    1. Click here to go to the parking page
    2. Select your starting and ending dates and times.
    3. Choose the parking lot where you want to park.
    4. Fill in your personal information.
    5. Fill in your payment information.
    6. Choose your entry method (number plate recognition, reservation code or credit card).
    7. Print your reservation confirmation.

    You will also receive your reservation confirmation at your indicated e-mail address. Reserving a parking space by telephone is not possible.

  • Is parking with a trailer permitted?

    No, parking with a trailer in the parking lots of Rotterdam The Hague Airport is not permitted.

  • How do I pay for my online reservation?

    You can pay for your online reservation with your credit card (MasterCard, Visa en American Express) or via iDeal.

  • Why do I have to pay in advance?

    Because you have paid for your reservation in advance, you are assured of a parking space in the parking lot you have selected at Rotterdam The Hague Airport .

  • How does the number plate registration work for parking?

    Why will my number plate be registered?
    The number plate registration system is set up in order to increase the security of the parking lots. When exiting, it will namely be checked whether the combination of parking ticket and the number plate are the same as upon entry. When this is not the case, exiting will be blocked. This will prevent someone from being able to leave with your car without the correct parking ticket. In addition, the registration can be used for making a new parking ticket at the service desk when you lose your parking ticket. Administrative costs, which used to be billed, are no longer needed. The number plate registration will also be used when you have made an online reservation for a parking space and have chosen to enter the parking lot by using number plate recognition.

    Why is parking more reliable when my number plate is registered?
    Your parking ticket or credit card makes a unique combination with your number plate this way, so that your vehicle can only leave the parking lot with the same card that you received when entering or with the credit card that you entered. This prevents theft.

    When will my number plate be registered?
    As soon as you enter the parking lot at Rotterdam The Hague Airport with your vehicle, your number plate will be registered in our Parking Management System. This is transparent, because your plate number will be printed on your parking ticket upon entry. If you have chosen number plate recognition as the method of entry when making an online reservation, then your plate number will also be registered in our system. You will thus be recognised upon entry, and we can complete your reservation. As soon as you exit, your plate number will be removed from the Parking Management System.

    Will my plate number information be stored after I have exited?
    When the information from your number plate is no longer needed for the parking, then it will be immediately and completely removed from our system.

    What does Rotterdam The Hague Airport do with the number plate information?
    The number plate information remains in our Parking Management System until the time of exit, unless there is a reservation by plate number, then the number plate information will be used for the completion and follow-up for the reservation. The information will not be shared with parties other than Rotterdam The Hague Airport, unless we are required to do so on the grounds of a legal requirement. There is also no link with the RDW (Traffic Service).

    Will my number plate information be shared with the Tax Service or other institutions?
    No, your number plate information will not be shared with the Tax Service or checked by the RDW.

  • How does entry and exit work with an online reservation?

    How do I enter the parking lot?

    Access with your credit card:
    At the entry barrier, insert your credit card in the parking pillar. The barrier will open automatically when you remove the card. Note: you must not withdraw a parking ticket!

    Access with number plate recognition:
    When you drive up the entry barrier, the system will recognise your number plate. A parking ticket will come out of the machine, linked to your number plate. Remove the parking ticket from the machine, after which the entry barrier will open.

    Access with a reservation code:
    At the entry barrier, type in your reservation code on the parking access pillar. Then remove the parking ticket from the machine, after which the entry barrier will open.

    How do I leave the parking lot again?

    Exiting with a credit card:
    When you leave, you insert your credit card in the parking access pillar at the exit barrier. The exit barrier will open automatically when you remove your credit card.

    Exiting with number plate recognition or reservation code:
    When you leave, you insert your parking ticket in the parking access pillar at the exit barrier. The exit barrier will open automatically when you remove your parking ticket.

    What should I do if I am leaving later than reserved?

    Reservation with a credit card: When you leave the parking lot, you insert your credit card in the parking access pillar next to the exit barrier. The extra parking fees will automatically be charged.

    Reservation with number plate recognition or reservation code: Before you leave, first go with your parking ticket to the payment machine. There, you can pay the outstanding amount with cash, pin card or credit card.

  • Where can I address questions or complaints?

    During office hours, you can contact us via telephone +31 (0)10 446 34 44 or by e-mail parking@rtha.com. At the payment machines and the entry/exit barriers of the parking lots, there is an intercom installation with which, in the event of calamity, you can make immediate contact with security personnel of Rotterdam The Hague Airport.

  • Can I make multiple reservations?

    Yes, you can make multiple reservations, even during the same period. You must then, however, select a different entry method per reservation for the parking lot.

  • When can I reserve a parking space?

    You can make a reservation for a parking space from six months to 24 hours before departure.

  • Can I reserve a disabilities parking space?

    No, that is unfortunately not possible.

  • How do I know that my reservation has been accepted?

    After the finalisation of your reservation, you will receive a confirmation per e-mail. On the confirmation, the booking period and the reservation number are listed. You should take along the confirmation when entering and exiting. If you have not received a reservation confirmation, then we advise you to check in the ‘Unwanted e-mail’ or ‘Spam’ folder in your e-mail programme. If you are unable to locate any confirmation there, then you can request a new confirmation e-mail on our website. For this, go to ‘Manage my reservation’ and select ‘Send my confirmation’.

  • Can I manage/cancel my reservation?

    In ‘Manage my reservation’, you can change or cancel your reservation yourself. For this, you need your reservation number.

    Changes

    Your reservation can only be changed when the product terms and conditions permit this. In that event, you can change all reservations until 24 hours before departure without incurring additional costs. You can change all the details of your reservation, including the credit card and parking information. You do not pay any change fees. A difference in rates may result. If the tariff is lower, then you will be refunded this amount; if the tariff is higher, then you have to pay the difference.

    Cancellation

    Cancelling your reservation is only possible when the product terms and conditions permit this. In that event, you can cancel the reservation until 24 hours before departure. A fee of € 2.50 will be charged for the cancellation. The terms and conditions for the cancellation of your reservation are shown on your reservation confirmation.

     

  • What is a valid travel document?

    All passengers at Rotterdam The Hague Airport must always have a valid passport or European identity card. It is your own responsibility to ensure that you have these travel documents, and any other documents necessary for access to the country of destination, in your possession. A driver’s licence will not be accepted as a valid travel document.

  • Does my child need his or her own travel document?

    Yes children of all ages need their own travel documents, and including them in your travel document is no longer possible. The validity of all existing inclusions has expired.

  • Where can I get an emergency passport?

    An emergency passport can be provided in exceptional cases, and under strict conditions, by the Koninklijke Marechaussee (Royal Military Police) at Rotterdam The Hague Airport. For more information about this temporary emergency passport, you can go to the service and information centre of the Koninklijke Marechaussee. This is located right next to the entrance to the airport terminal building. The Koninklijke Marechaussee can also be reached by telephone +31 (0) 10 446 6333.

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