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Frequently asked questions

Reserving your parking space online in advance for one of the parking lots at Rotterdam The Hague Airport is very simple:

1. Click here to go to the parking page
2. Select your starting and ending dates and times.
3. Choose the parking lot where you want to park.
4. Fill in your personal information.
5. Fill in your payment information.
6. Choose your entry method (number plate recognition, reservation code or credit card).
7. Print your reservation confirmation.

You will also receive your reservation confirmation at your indicated e-mail address. Reserving a parking space by telephone is not possible.

How do I enter the parking lot?

Access with your credit card:
At the entry barrier, insert your credit card in the parking pillar. The barrier will open automatically when you remove the card. Note: you must not withdraw a parking ticket!

Access with number plate recognition:
When you drive up the entry barrier, the system will recognise your number plate. A parking ticket will come out of the machine, linked to your number plate. Remove the parking ticket from the machine, after which the entry barrier will open.

Access with a reservation code:
At the entry barrier, type in your reservation code on the parking access pillar. Then remove the parking ticket from the machine, after which the entry barrier will open.

How do I leave the parking lot again?

Exiting with a credit card:
When you leave, you insert your credit card in the parking access pillar at the exit barrier. The exit barrier will open automatically when you remove your credit card.

Exiting with number plate recognition or reservation code:
When you leave, you insert your parking ticket in the parking access pillar at the exit barrier. The exit barrier will open automatically when you remove your parking ticket.

What should I do if I am leaving later than reserved?

Reservation with a credit card: When you leave the parking lot, you insert your credit card in the parking access pillar next to the exit barrier. The extra parking fees will automatically be charged.

Reservation with number plate recognition or reservation code: Before you leave, first go with your parking ticket to the payment machine. There, you can pay the outstanding amount with cash, pin card or credit card.

After the finalisation of your reservation, you will receive a confirmation per e-mail. On the confirmation, the booking period and the reservation number are listed. You should take along the confirmation when entering and exiting. If you have not received a reservation confirmation, then we advise you to check in the ‘Unwanted e-mail’ or ‘Spam’ folder in your e-mail programme. If you are unable to locate any confirmation there, then you can request a new confirmation e-mail on our website. For this, go to ‘Manage my reservation’ and select ‘Send my confirmation’.

We advise travellers to always park their car in one of our official parking lots. You can easily and quickly book via our website. We strongly advise you not to park your vehicle in the residential areas around the airport. Residents of Overschie and Schiebroek, for instance, are inconvenienced as parking spaces are sometimes occupied for long periods. We would like to emphasise that parking spaces in residential areas are intended for residents and not for travellers.

We have Kiss & Ride strips close to the airport building. These are accessible for all persons dropping off or picking up travellers.

It is clearly indicated on the airport grounds how and where the Kiss & Ride strips can be reached. Below please find a map indicating where the Kiss & Ride strips are located.

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