After the finalisation of your reservation, you will receive a confirmation per e-mail. On the confirmation, the booking period and the reservation number are listed. You should take along the confirmation when entering and exiting. If you have not received a reservation confirmation, then we advise you to check in the ‘Unwanted e-mail’ or ‘Spam’ folder in your e-mail programme. If you are unable to locate any confirmation there, then you can request a new confirmation e-mail on our website. For this, go to ‘Manage my reservation’ and select ‘Send my confirmation’.
Yes, you can make multiple reservations, even during the same period. You must then, however, select a different entry method per reservation for the parking lot.
Reserving your parking space online in advance for one of the parking lots at Rotterdam The Hague Airport is very simple:
1. Click here to go to the parking page
2. Select your starting and ending dates and times.
3. Choose the parking lot where you want to park.
4. Fill in your personal information.
5. Fill in your payment information.
6. Choose your entry method (number plate recognition, reservation code or credit card).
7. Print your reservation confirmation.
You will also receive your reservation confirmation at your indicated e-mail address. Reserving a parking space by telephone is not possible.
How do I enter the parking lot?
Access with your credit card:
At the entry barrier, insert your credit card in the parking pillar. The barrier will open automatically when you remove the card. Note: you must not withdraw a parking ticket!
Access with number plate recognition:
When you drive up the entry barrier, the system will recognise your number plate. A parking ticket will come out of the machine, linked to your number plate. Remove the parking ticket from the machine, after which the entry barrier will open.
Access with a reservation code:
At the entry barrier, type in your reservation code on the parking access pillar. Then remove the parking ticket from the machine, after which the entry barrier will open.
How do I leave the parking lot again?
Exiting with a credit card:
When you leave, you insert your credit card in the parking access pillar at the exit barrier. The exit barrier will open automatically when you remove your credit card.
Exiting with number plate recognition or reservation code:
When you leave, you insert your parking ticket in the parking access pillar at the exit barrier. The exit barrier will open automatically when you remove your parking ticket.
What should I do if I am leaving later than reserved?
Reservation with a credit card: When you leave the parking lot, you insert your credit card in the parking access pillar next to the exit barrier. The extra parking fees will automatically be charged.
Reservation with number plate recognition or reservation code: Before you leave, first go with your parking ticket to the payment machine. There, you can pay the outstanding amount with cash, pin card or credit card.
We advise travellers to always park their car in one of our official parking lots. You can easily and quickly book via our website. We strongly advise you not to park your vehicle in the residential areas around the airport. Residents of Overschie and Schiebroek, for instance, are inconvenienced as parking spaces are sometimes occupied for long periods. We would like to emphasise that parking spaces in residential areas are intended for residents and not for travellers.
A bicycle shed has been set up on the square in front of the Bel Air Building (next to the airport building). The bicycle shed is public and doesn’t have extra security. There are separate areas for parking motorcycles. These places are located next to the bicycle shed.
In ‘Manage my reservation’, you can change or cancel your reservation yourself. For this, you need your reservation number.
Changes
Your reservation can only be changed when the product terms and conditions permit this. In that event, you can change all reservations until 24 hours before departure without incurring additional costs. You can change all the details of your reservation, including the credit card and parking information. You do not pay any change fees. A difference in rates may result. If the tariff is lower, then you will be refunded this amount; if the tariff is higher, then you have to pay the difference.After changing your reservation, you will automatically receive a new confirmation mail with a new reservation number. Please save the confirmation with the most up-to-date information.
Cancellation
Cancelling your reservation is only possible when the product terms and conditions permit this. In that event, you can cancel the reservation until 24 hours before departure. A fee of €5 will be charged for the cancellation. The terms and conditions for the cancellation of your reservation are shown on your reservation confirmation.
Designated parking spots for persons with disabilities are available at the P2 car park. If you have a disabled parking permit, then you can use these parking spaces. We request that you clearly display your disabled parking permit behind your wind shield when using these parking spaces. Unfortunately, it is not possible to reserve these parking spaces in advance.
When you park at this car park, you will be charged the long-term parking rate. This means that you will pay a lower rate than is normally paid for parking at P2. The rates can be found on the following page of our website under the heading ‘P1, P1a or P3’.
When you return to the airport, you can pay the amount due at the information desk in the central hall upon presenting the arrival ticket, the flight ticket and your disabled parking permit.
During office hours, you can contact us via telephone +31 (0)10 446 34 44 or by e-mail [email protected]. At the payment machines and the entry/exit barriers of the parking lots, there is an intercom installation with which, in the event of calamity, you can make immediate contact with security personnel of Rotterdam The Hague Airport.
Why will my number plate be registered?
The number plate registration system is set up in order to increase the security of the parking lots. When exiting, it will namely be checked whether the combination of parking ticket and the number plate are the same as upon entry. When this is not the case, exiting will be blocked. This will prevent someone from being able to leave with your car without the correct parking ticket. In addition, the registration can be used for making a new parking ticket at the service desk when you lose your parking ticket. Administrative costs, which used to be billed, are no longer needed. The number plate registration will also be used when you have made an online reservation for a parking space and have chosen to enter the parking lot by using number plate recognition.
Why is parking more reliable when my number plate is registered?
Your parking ticket or credit card makes a unique combination with your number plate this way, so that your vehicle can only leave the parking lot with the same card that you received when entering or with the credit card that you entered. This prevents theft.
When will my number plate be registered?
As soon as you enter the parking lot at Rotterdam The Hague Airport with your vehicle, your number plate will be registered in our Parking Management System. This is transparent, because your plate number will be printed on your parking ticket upon entry. If you have chosen number plate recognition as the method of entry when making an online reservation, then your plate number will also be registered in our system. You will thus be recognised upon entry, and we can complete your reservation. As soon as you exit, your plate number will be removed from the Parking Management System.
Will my plate number information be stored after I have exited?
When the information from your number plate is no longer needed for the parking, then it will be immediately and completely removed from our system.
What does Rotterdam The Hague Airport do with the number plate information?
The number plate information remains in our Parking Management System until the time of exit, unless there is a reservation by plate number, then the number plate information will be used for the completion and follow-up for the reservation. The information will not be shared with parties other than Rotterdam The Hague Airport, unless we are required to do so on the grounds of a legal requirement. There is also no link with the RDW (Traffic Service).
Will my number plate information be shared with the Tax Service or other institutions?
No, your number plate information will not be shared with the Tax Service or checked by the RDW.
You can pay for your online reservation with your credit card (MasterCard, Visa en American Express) or via iDeal.
No, parking with a trailer in the parking lots of Rotterdam The Hague Airport is not permitted.
You can make a reservation for a parking space from 1 year to 3 hours before departure.
If the signage for a parking lot indicates that it is ‘VOL’ (‘FULL’), then you can park your car in one of the other parking lots. There are always sufficient parking spaces available at Rotterdam The Hague Airport.
Cars with all heights are able to enter and exit all parking lots at Rotterdam The Hague Airport.
In “Manage my reservation” you can change or cancel your reservation yourself. You need your reservation number for this.
We have Kiss & Ride strips close to the airport building. These are accessible for all persons dropping off or picking up travellers.
It is clearly indicated on the airport grounds how and where the Kiss & Ride strips can be reached. Below please find a map indicating where the Kiss & Ride strips are located.
Directly in front of the airport terminal building in parking lot P1, you will find the payment machines. Here, you can pay with cash, a pin card or a credit card. If you used your credit card when entering the parking lot, then you can insert your credit card when leaving the parking lot in the parking pillar next to the exit barrier.
